Privacy Policy – Padrecocha Tours – Amazon Rainforest Adventures & Cultural Eco-Tours

Effective Date: 2024-2025 year

Padrecocha Tours (“we,” “us,” “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you engage with our services. By booking a tour, using our website, or interacting with us, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

1.1. Information You Provide to Us

Personal Identifiable Information (PII):
Full name, date of birth, gender, nationality, passport details, and contact information (e.g., phone number, email address, mailing address).
Payment Information:
Padrecocha Tours uses trusted third-party payment processing technologies, such as PayPal, to handle credit card payments. As a result, we do not collect or store credit card information, billing addresses, or other financial data. For information on how your payment details are handled, please refer to the privacy policies of those specialized companies.
Health Information:
Relevant medical or dietary information provided for safety or accommodation purposes.
Travel Preferences:
Information about activities, preferences, and specific requirements for your trip.

1.2. Automatically Collected Information

When you visit our website or communicate with us electronically, we may automatically collect:

IP addresses, browser type, and device information.
Cookies and similar tracking technologies to enhance your experience (see Cookies Policy below).

1.3. Information from Third Parties

We may receive information about you from:

Travel agents or other third-party booking platforms.
Publicly available sources, where lawful.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Manage Services:
- Booking and managing your tour reservations.
- Communicating with you about your itinerary, updates, and trip details.
To Process Payments:
- Securely process deposits, balances, and other financial transactions.
To Ensure Safety:
- Address dietary or medical needs and ensure your safety during activities.
Marketing and Promotions:
- With your consent, send newsletters, promotions, or special offers relevant to your interests.
Legal and Administrative Purposes:
- Comply with legal obligations, such as immigration and customs requirements.
- Resolve disputes or enforce our Terms and Conditions.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

With Service Providers and Partners:
- Local guides, accommodation providers, transportation companies, and other partners necessary to deliver our services.
For Legal Compliance:
- When required by law, such as responding to court orders, subpoenas, or government regulations.
With Consent:
- If you provide explicit consent for other types of sharing not listed here.

4. International Data Transfers

As a company operating tours in Peru, your personal information may be processed or stored in locations outside your country of residence. We take measures to ensure any international transfers comply with data protection laws applicable in your region, such as the General Data Protection Regulation (GDPR) for EU residents.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system is entirely secure, and we cannot guarantee absolute security.

Measures include:

Encryption of sensitive financial data during transmission.
Regular audits of our systems and processes.
Access controls limiting the data employees or contractors can view.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Data retention periods may vary depending on the type of information:

Booking and travel information: Retained for [1 year] after the completion of your trip.
Marketing data: Retained until you unsubscribe from marketing communications.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to incomplete or inaccurate data.
Erasure: Request the deletion of your personal data, subject to legal or contractual obligations.
Restriction: Limit the processing of your data in certain circumstances.
Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
Objection: Object to data processing for direct marketing or legitimate interest purposes.
Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.

To exercise your rights, contact us using the details below.

8. Cookies Policy

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

Essential Cookies: Necessary for website functionality.
Analytical Cookies: Help us understand how visitors interact with our site.
Preference Cookies: Store your preferences for future visits.

You can manage cookie preferences through your browser settings.

9. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable regulations. Updates will be posted on our website with the revised effective date.